A conversation about infrastructure, with Carter Williams of iSelect and me:
I can’t believe I forgot to mention one of the most obvious System Dynamics insights about infrastructure:
There are two ways to fill a leaky bucket – increase the inflow, or plug the outflows. There’s always lots of enthusiasm for increasing the inflow by building new stuff. But there’s little sense in adding to the infrastructure stock if you can’t maintain what you have. So, plug the leaks first, and get into a proactive maintenance mode. Then you can have fun building new things – if you can afford it.