On Problem Statements

Saras Chung’s plenary commentary at ISDC 2020 reminded me of this nice article:

The Most Underrated Skill in Management

There are few management skills more powerful than the discipline of clearly articulating the problem you seek to solve before jumping into action.

BY NELSON P. REPENNING, DON KIEFFER, AND TODD ASTOR

http://problemledleadership.mit.edu/wp-content/uploads/The_Most_Underrated_Skill_in_Management-MIT_Sloan_Management_Review.pdf

A good problem statement has five basic elements:

• It references something the organization cares about and connects that element to a clear and specific goal;

• it contains a clear articulation of the gap between the current state and the goal;

• the key variables — the target, the current state, and the gap — are quantifiable;

• it is as neutral as possible concerning possible diagnoses or solutions; and

• it is sufficiently small in scope that you can tackle it quickly.

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